If you would like to know more information, please contact customer service for further details.
What we can do?
Product Description
RAYTEK team of factory-trained personnel are always ready to provide the service and support when you need it, and where you need. We provide:
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On-site service of Talysurf Measurement Systems
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Phone support of Talysurf Measurement Systems
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Using & operation training of Talysurf Measurement Systems
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Hardware updating of Talysurf Measurement Systems
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Software upgrades of Talysurf Measurement Systems
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Repurchase and replacement of old & new of Second Talysurf Measurement Systems
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Repair & Maintenance of Talysurf Measurement Systems
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Supply of key components of Talysurf Measurement Systems
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Calibration & debugging of Talysurf Measurement Systems
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What we will do?
Our Advantages
1. On-site service of Talysurf Measurement Systems
When customers receive Talysurf PGI, there may be measurement data errors due to improper operation, environmental factors (such as temperature, humidity, vibration), or equipment aging during use.
RAYTEK can provide
•Provide professional technicians to go to the systcustomer's site to conduct a comprehensive inspection, fault diagnosis, and maintenance of the measurement em.
•Resolve various issues that arise during the use of the equipment on site to ensure its normal operation.
2. Phone support of Talysurf Measurement Systems
•When customers encounter emergency error situations during the use of PGI measurement system but the cause is unknown, our Shanghai RAYTEK can provide 24-hour online telephone remote troubleshooting for the cause of the fault. The RAYTEK team of professionals will provide you with suitable solutions, which is a more economical and fast solution than on-site control.
•For products measurement system from other companies, please send an email in advance to provide product information so that RAYTEK can quickly provide accurate solutions.Support multilingual solutions
3. Using & operation training of Talysurf Measurement Systems
For the Talysurf measurement system, RAYTEK can provide two options for customers to choose from: training at Shanghai Ruitai Optoelectronic Technology Co., Ltd. or training at the user's company. The training mainly includes but is not limited to the following parts:
•1 . Equipment Introduction
•2 . Operation process Startup and initialization:
•3. Data processing
•4. Maintenance and upkeep
•5. Safety and Precautions
•6. Practical exercises
4. Hardware updating of Talysurf Measurement Systems
Problems that are prone to occur during the use of Talysurf PGI Optics measuring instruments:
1.Measurement error
2.Needle wear
3.Difficulty in software operation
4.Hardware failure
RAYTEK can provide :
In response to the above issues, RAYTEK can provide hardware update services in addition to technical services:
•Provide the latest hardware equipment and accessories to meet the constantly increasing measurement needs of customers.
•Assist customers in hardware replacement and upgrade to ensure device performance and stability.
5. Software upgrades of Talysurf Measurement Systems
RAYTEK company can provide the following high-quality software upgrade services to meet your better experience for these services:
•1. Interface optimization and usability improvement: Existing interfaces can be upgraded to make them more intuitive and user-friendly, thereby improving user experience and productivity.
•2. Function enhancement and expansion: For aspheric analysis software, more analysis functions and algorithms can be added to support more complex aspheric shape error analysis. At the same time, it can expand the feedback function of the processing system, making the optimization of the production process more refined and efficient.
•3. Intelligent upgrade: By introducing machine learning and artificial intelligence technologies, software can have stronger self-learning and adaptive capabilities. For example, by collecting and analyzing a large amount of measurement data, software can automatically optimize measurement parameters and algorithms, thereby further improving measurement accuracy and efficiency.
•4. Cross platform compatibility improvement: In order to meet the needs of different users, the software's cross platform compatibility can be upgraded to run on more types of devices and operating systems. This will greatly expand the application scope and market coverage of the software.
•5. Customized development: Customized software development services can be provided to meet the specific needs of users. This includes customizing software functions, interfaces, operational processes, etc. based on users' specific needs to meet their personalized needs.
In summary, the software upgrade service for Talysurf PGI options series aims to improve the software's usability, functionality, and intelligence, as well as enhance its cross platform compatibility and customization capabilities, in order to provide users with higher quality, efficient, and personalized services.
6. Repurchase and replacement of old & new of Second Talysurf Measurement Systems
RAYTEK company has been committed to providing customers with high-quality contour measurement products and services, in order to optimize their contour measurement configuration and improve production efficiency. We offer recycling and replacement services for new and old contour measuring equipment to help customers solve equipment configuration problems and improve production efficiency.
7. Repair & Maintenance of Talysurf Measurement Systems
When using the Talysurf measurement system, if you encounter a fault prompt but cannot find the specific cause, Shanghai RAYTEK can provide you with comprehensive repair services. For different situations, you can choose between offline and online solutions. We have professional personnel dedicated to serving you until your problem is solved.
•Provide comprehensive maintenance services, including equipment inspection, fault diagnosis, repair, and replacement of damaged parts.
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